CONDITIONS GENERALES DE VENTE
ARTICLE 1 - Scope
The present General Terms and Conditions of Sale (referred to as "GTC") apply, without restriction or reservation, to all sales concluded by the Seller with non-professional buyers ("The Clients or the Client") wishing to acquire the products offered for sale ("The Products") by the Seller on the websites www.zedishop.fr, www.zedievent.fr. The Products offered for sale on the site are as follows:
- Household products
- Cuisine et informatique
- Decorative products
- Service offerings
The main characteristics of the Products, including specifications, illustrations, and indications of dimensions or capacity of the Products, are presented on the websites. www.zedishop.fr, www.zedievent.frwhat the customer is required to be aware of before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified at the time of order placement.
These General Terms and Conditions are accessible at any time on the website www.zedishop.fr and will prevail over any other document.
The Customer declares to have read these General Terms and Conditions and accepted them by checking the box provided for this purpose before proceeding with the online ordering process on the website. www.zedishop.fr, www.zedievent.fr.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
Zedi Shop, SAS
Share capital of 1000 euros
Registered with the Paris Trade and Companies Register under number 918957408
60 rue François 1er
Email: contact@zedievent.fr
VAT number FR25918957408
ARTICLE 2 - Price
The Products are provided at the current rates listed on the websites www.zedishop.fr, www.zedievent.fr at the time the order is placed by the Seller.
Prices are expressed in Euros, excluding tax and including tax.
The rates take into account any discounts that may be granted by the Seller on the websites. www.zedishop.fr, www.zedievent.fr.
These prices are firm and non-revisable during their validity period, but the Seller reserves the right to change the prices at any time outside of the validity period.
The prices do not include processing, shipping, transport, and delivery fees, which are charged additionally, under the conditions indicated on the site and calculated prior to placing the order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these fees.
An invoice is issued by the Seller and provided to the Customer upon delivery of the ordered Products.
ARTICLE 3 – Orders
It is the Customer's responsibility to select on the sites. www.zedishop.fr, www.zedievent.fr the products he wishes to order.
Product offers are valid as long as they are visible on the site, within the limits of available stock.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.
Any order placed on the sites. www.zedishop.fr, www.zedievent.fr constitutes the formation of a contract concluded at a distance between the Client and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding the payment of a previous order.
The Customer can track the progress of their order on the site.
Any cancellation of the order by the Customer will only be possible before the delivery of the Products (regardless of the provisions regarding the application or not of the legal right of withdrawal).
ARTICLE 3 Bis - Customer area - Account
In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by filling out the form that will be presented to him at the time of his order and agrees to provide sincere and accurate information regarding his civil status and contact details, including his email address.
The Client is responsible for updating the information provided. It is specified that he can modify it by logging into his account.
To access his personal space and order history, the Client must identify himself using his username and password, which will be communicated to him after his registration and are strictly personal. In this regard, the Client is prohibited from disclosing them. Otherwise, he will remain solely responsible for any use made of them.
The Client may also request his unsubscription by going to the dedicated page in his personal space or by sending an email to: contact@zedishop.fr. This will be effective within a reasonable time.
In the event of non-compliance with the general terms and conditions of sale and/or use, the website www.zedishop.fr will have the option to suspend or even close a client's account after a formal notice sent electronically that remains ineffective.
Any account deletion, regardless of the reason, results in the complete deletion of all personal information of the Client.
Any event due to a force majeure that results in a malfunction of the site or server and subject to any interruption or modification in case of maintenance does not engage the Seller's responsibility.
Creating an account entails acceptance of these general terms and conditions of sale.
ARTICLE 4 - Payment Terms
The price is paid through secure payment, according to the following terms:
- payment by credit card
- Paypal
The price is payable in full by the Client on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in the banking transactions conducted on the sites. www.zedishop.fr, www.zedievent.fr.
Payments made by the Client will only be considered final after the Seller has effectively received the amounts due.
The Seller will not be obliged to deliver the Products ordered by the Client if the Client does not pay the full price under the conditions indicated above.
ARTICLE 5 - Deliveries
The products ordered by the Client will be delivered in metropolitan France or in the following area(s):
- Germany
- Spain
- Belgium
- Italy
Deliveries occur within 5 days to the address provided by the Client when placing the order on the site.
Delivery consists of transferring physical possession or control of the Product to the Client. Unless in special cases or unavailability of one or more Products, the ordered Products will be delivered all at once.
The Seller commits to making their best efforts to deliver the products ordered by the Client within the specified timeframes.
If the ordered Products have not been delivered within 10 days after the indicative delivery date, for any reason other than force majeure or the Client's fault, the sale may be resolved at the written request of the Client under the conditions provided in articles L 216-2, L 216-3, and L241-4 of the Consumer Code. The amounts paid by the Client will then be refunded to them no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.
Deliveries are carried out by an independent carrier, to the address provided by the Client at the time of the order and to which the carrier can easily access.
When the Client has taken it upon themselves to call upon a carrier of their own choosing, delivery is deemed to have been made as soon as the ordered Products are handed over by the Seller to the carrier who has accepted them without reservation. The Client therefore acknowledges that it is the carrier's responsibility to make the delivery and has no recourse against the Seller in the event of a failure to deliver the transported goods.
In the event of a specific request from the Client regarding the packaging or transport conditions of the ordered products, duly accepted in writing by the Seller, the related costs will be subject to a specific additional invoice, based on a quote previously accepted in writing by the Client.
The Client is required to check the condition of the delivered products. They have a period of 14 days from the date of delivery to make any claims. The claim must be made by email, accompanied by all relevant supporting documents (including photos). After this period and in the absence of having complied with these formalities, the Products will be deemed compliant and free from any apparent defects, and no claim will be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at their own expense, the delivered Products for which defects of conformity or apparent or hidden defects have been duly proven by the Client, in accordance with the provisions of articles L 217-4 and following of the Consumer Code and those provided in these General Terms and Conditions.
The transfer of risks of loss and deterioration related to it will only occur when the Client physically takes possession of the Products. The Products therefore travel at the Seller's risk and peril unless the Client has chosen the carrier themselves. In this regard, the risks are transferred at the time the goods are handed over to the carrier.
ARTICLE 6 - Transfer of Ownership
The transfer of ownership of the Seller's Products to the Client will only be completed after full payment of the price by the latter, regardless of the delivery date of said Products.
ARTICLE 7 - Right of Withdrawal
According to the provisions of Article L221-18 of the Consumer Code, "For contracts providing for the regular delivery of goods over a defined period, the period begins from the receipt of the first good."
The right of withdrawal can be exercised online, using the attached withdrawal form also available on the site or any other unambiguous statement expressing the intention to withdraw, including by postal mail addressed to the Seller at the postal or email address indicated in ARTICLE 1 of the General Terms and Conditions.
Returns must be made in their original and complete condition (packaging, accessories, instructions...) allowing for their resale as new, accompanied by the purchase invoice.
Damaged, soiled, or incomplete Products will not be accepted.
Return shipping costs are the responsibility of the Customer.
Exchanges (subject to availability) or refunds will be processed within 14 days from the receipt by the Seller of the Products returned by the Customer under the conditions set forth in this article.
ARTICLE 8 - Seller's Liability - Warranties
The Products provided by the Seller benefit from:
the legal warranty of conformity for defective, damaged, or non-conforming Products,
the legal warranty against hidden defects resulting from a defect in material, design, or manufacturing affecting the delivered products and making them unfit for use,
Provisions relating to legal warranties
Article L217-4 of the Consumer Code
“The seller is required to deliver goods that conform to the contract and is responsible for any conformity defects existing at the time of delivery. They are also responsible for conformity defects resulting from the packaging, assembly instructions, or installation when these have been assigned to them by the contract or have been carried out under their responsibility.”
Article L217-5 of the Consumer Code
“The good is in accordance with the contract:”
1° If it is suitable for the usual expected use of a similar good and, if applicable:
if it matches the description given by the seller and has the qualities that the seller presented to the buyer in the form of a sample or model;
if it possesses the qualities that a buyer can legitimately expect in light of the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement of the parties or is suitable for any special purpose sought by the buyer, made known to the seller and accepted by the latter.
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is subject to a two-year statute of limitations from the date of delivery of the goods.”
Article 1641 of the Civil Code.
“The seller is liable for the warranty against hidden defects of the sold item that render it unfit for the intended use, or that diminish that use to such an extent that the buyer would not have purchased it, or would have paid a lower price, had they been aware of them.”
Article 1648 alinéa 1er du Code civil
"The action resulting from hidden defects must be brought by the buyer within two years from the discovery of the defect."
Article L217-16 of the Consumer Code.
"When the buyer requests the seller, during the course of the commercial warranty granted to them at the time of acquisition or repair of a movable good, a repair covered by the warranty, any immobilization period of at least seven days will be added to the duration of the warranty that remained to run. This period runs from the buyer's request for intervention or the availability of the item for repair, if this availability is subsequent to the request for intervention."
In order to assert their rights, the Client must inform the Seller, in writing (email or mail), of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.
The Seller will refund, replace, or repair the Products or parts under warranty deemed non-conforming or defective.
Shipping costs will be refunded based on the charged rate, and return costs will be refunded upon presentation of receipts.
Refunds, replacements, or repairs of Products deemed non-conforming or defective will be carried out as soon as possible and no later than 30 days following the Seller's acknowledgment of the defect of conformity or hidden defect. This refund may be made by bank transfer or check.
The Seller's liability cannot be engaged in the following cases:
non-compliance with the legislation of the country in which the products are delivered, which it is the Client's responsibility to verify,
in case of misuse, use for professional purposes, negligence or lack of maintenance by the Client, as in the case of normal wear and tear of the Product, accident or force majeure.
The photographs and graphics presented on the site are not contractual and cannot hold the Seller liable.
The Seller's warranty is, in any case, limited to the replacement or refund of non-compliant Products or those affected by a defect.
ARTICLE 9 - Personal data
The Client is informed that the collection of their personal data is necessary for the sale of Products by the Seller as well as for their transmission to third parties for the purpose of delivering the Products. This personal data is collected solely for the execution of the sales contract.
9.1 Collection of personal data
The personal data that is collected on the site www.zedishop.fr, www.zedievent.fr sont les suivantes :
Account opening
When creating the Client/user account:
Last name, first name, postal address, phone number, and email address.
Payment
As part of the payment for the Products offered on the site www.zedishop.fr, it records financial data related to the Client/user's bank account or credit card.
9.2 Recipients of personal data
Personal data is reserved for the exclusive use of the Seller and its employees.
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018, the Regulation 2016/679 on the protection of personal data.
9.4 limitation of processing
Unless the Client gives their express consent, their personal data will not be used for advertising or marketing purposes.
9.5 Data retention period
The Seller will retain the data collected for a period of 5 years, covering the duration of the statute of limitations for applicable contractual civil liability.
9.6 Security and confidentiality
The Seller implements organizational, technical, software, and physical measures regarding digital security to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the Internet is not a completely secure environment, and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Clients' and users' rights
In accordance with the applicable regulations on personal data, Clients and users of the website www.zedishop.fr have the following rights:
They can update or delete the data concerning them.
They can delete their account by writing to the email address indicated in article 9.3 "Data Controller"
They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 "Data Controller"
If the personal data held by the Seller is inaccurate, they may request the update of the information by writing to the address indicated in Article 9.3 "Data Controller".
They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data Controller".
They may also request the portability of the data held by the Seller to another provider.
Finally, they may object to the processing of their data by the Seller.
These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or by email to the Data Controller whose contact details are provided above.
The Data Controller must respond within a maximum period of one month.
In case of refusal to comply with the Client's request, it must be justified.
The Client is informed that in case of refusal, they can file a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or take legal action.
The Client may be asked to check a box indicating that they agree to receive informational and advertising emails from the Seller. They will always have the option to withdraw their consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
ARTICLE 10 - Intellectual Property
The content of the sites www.zedishop.fr, www.zedievent.fr sont la propriètè du Vendeur et de ses partenaires et est protégé par les lois françaises et internationales relatives à la propriété intellectuelle.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement.
ARTICLE 11 - Applicable Law - Language
These General Terms and Conditions (GTC) and the operations arising from them are governed by and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in case of dispute.
ARTICLE 12 - Disputes
For any claims, please contact customer service at the postal or email address of the Seller indicated in ARTICLE 1 of these GTC.
The Client is informed that they can, in any case, resort to conventional mediation, with existing sectoral mediation bodies or any alternative dispute resolution method (conciliation, for example) in case of dispute.
The Client is also informed that they can also resort to the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from the purchase and sale operations concluded under these GTC that have not been subject to an amicable settlement between the seller or through mediation will be submitted to the competent courts under common law conditions.